Social Development

Ensure local and territorial development in a joint and participatory manner, in partnership with communities, support institutions and social movements, based on education, income generation and cultural appreciation projects; the strengthening of the relationship with local and traditional communities; and the integration of the interests of these different links in running and managing the company.

Related indicators
  • Average income per family that participates in the engagement processes, in R$

    Change view:

    • wdt_ID Average income per family that participates in the engagement processes (R$) São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Average
      1 2019¹ 1,969.39 1,516.02 915.73 667.88 983.11 1,129,19

    1. The indicator considers only the families that obtained income from income generation projects. In 2019, there were 696 families in São Paulo, 1,247 in Mato Grosso do Sul, 787 in Espírito Santo, 1,514 in Bahia, and 698 in Maranhão, totaling 4,942 families.

  • Average time frame for handling complaints from neighbours, in number of days

    Change view:

    • wdt_ID Indicator São Paulo Mato Grosso do Sul Espírito Santo Bahia¹ Maranhão Total
      1 Average time frame for handling complaints from neighbours, in number of days - 2019 32 35 34 94 26 34.6

    1. In Bahia, due to the period of integration and changes in flows and in those responsible for the customer service process, the time to resolve the events increased considerably.

  • Colmeias (Beehives) Program

    Context:

    The purpose of the Colmeias (Beehives) Program is to strengthen the beekeeping chain in the regions where the company operates, contributing to generation of income and improvement in the quality of life of participating communities, and to environmental conservation.

     

    The specific objectives of the Program are:

    • to contribute to professionalization of beekeeping in locations where there is demand for this type of activity in the regions where the company operates;
    • to promote social inclusion through beekeeping;
    • to train participating associations to address their demands in order to strengthen and empower groups;
    • to promote legal compliance in the participating associations in the Program;
    • to contribute to obtaining certifications that add value to the product;
    • to drive product diversification and new market access.

     

    Beekeepers, associations and cooperatives are supported by technical teams that offer quality Technical Assistance and Rural Extension services. In addition, the program guarantees access to land for beekeeping and promotes investments in infrastructure, equipment and supplies necessary for beekeeping aimed at participating beekeepers of associations/cooperatives. Colmeias takes place within rural and beekeeping associations neighboring Suzano’s forests. The Program currently benefits 42 associations and 1,014 families in 7 Brazilian states.

     

    Highlights and achievements throughout 2019:

    2019 was a challenging year for the Colmeias Program due to the merger process between Fibria and Suzano Papel e Celulose. We integrated various existing beekeeping initiatives in the regions where the companies operated and consolidated the practices and processes into a single methodology. With this, the Program was strengthened and gained greater scale and relevance, and is today the largest private beekeeping program in the country. The formalization of beekeepers’ associations was also an important highlight in 2019: more than 70% of the organizations have undergone training in management and are in the process of adapting to the new Regulatory Framework for the Third Sector (MROSC), a process that facilitates access to public policies and new markets for commercialization.

     

    Challenges:

    The focus of the Program for 2020 is to structure a network for marketing bee products, offering market alternatives to the producers benefited by the Program. Another goal is to expand the use of Suzano’s areas for beekeeping in Brazil’s North and Northeast regions, in the States of Maranhão, Tocantins and Pará.

     

    Expectation:

    • increase the number of associations and beekeepers benefited, as well as the average productivity per hive, through training and technical workshops.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location of the operation Number of direct beneficiaries¹ Number of beekeepers' associations Amount of honey produced (kg)
      1 São Paulo 410 14 132,800
      2 Mato Grosso do Sul 170 6 117,000
      3 Espírito Santo 154 12 24,500
      4 Bahia 214 7 22,000
      5 Maranhão² 66 3 -
      6 Total 1,014 42 296,300

    1. Considers as a direct beneficiary the number of families enrolled in the Program.

    2. The project in Maranhão began in the second half of 2019, thus, it was not possible to measure the results for the year.

  • Craft Program

    Context:

    The Craft Program consists of a set of craft production and income generation projects in place in the communities with which we interact, especially traditional communities. To carry out this program, we rely on the support of an internationally recognized consultancy on the subject, in addition to our own budget. Suzano considers craft to be an excellent instrument for cultural appreciation and gender strengthening, and an important alternative for generating complementary family income. The goal is to make the work of artisans increasingly sustainable and to strengthen it as a symbol of the preservation of their cultures.

     

    Highlights and achievements throughout 2019:

    • Artisans participating in the Program in the second edition of the Matriz Brasileira (Brazilian Matrix) exhibit, at Complexo Cultural Aché (Tomie Ohtake Institute), in São Paulo (São Paulo state), a national reference in socio-cultural art, in December 2019.

     

    Challenge:

    • Implement the Program in all Suzano units.

     

    Expectation:

    • Expand the number of participants and strengthen the participating institutions.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location of the operation Number of families directly benefited Number of people indirectly benefited Number of pieces produced Total revenue generated (R$)
      1 São Paulo 39 183 2,000 68,492.00
      2 Mato Grosso do Sul 12 110 160 10,200.00
      3 Espírito Santo 68 252 434 169,125.66
      4 Bahia¹ 0 0 0 0.00
      5 Maranhão 56 224 3,020 13,664.00
      6 Total 175 769 5,614 261,481.66

    1. Bahia does not have a craft project.

  • Description of significant indirect economic impacts

    Context:

    Suzano’s activities generate significant indirect economic impacts on society related to changes in the productivity of organizations, sectors or the economy as a whole and to strengthening the skills and knowledge of a professional community or of individuals in the geographies where the company operates.

    As an example, in the first case, we can mention the Responsible Network Program (a tool for sharing social and environmental investments between different parts of society), which serves civil society organizations assisted by the engagement and income generation programs conducted by the company.

    Through this program:

     

    • we contribute to establishing connections between associations and partner cooperatives with organizations interested in forming partnerships to invest in social projects and/or to purchase products and/or services;
    • we train the internal teams of the groups supported in the design and implementation of funding processes, so that they can increase the number of partners and reduce their dependence on the company;
    • we support associations and cooperatives to establish processes that allow them to present, clearly and with evidence, the results of their activities to potential funders so that they can transform their realities;
    • we offer technical guidance and prepare the groups according to their different areas of activity, so they can access the tax incentive policies, apply projects in public notices and structure proposals for spontaneous partnerships.

     

    For the second case (strengthening the skills and knowledge of a professional community or of individuals in a given geography), we have in place two main programs responsible for generating a significant positive impact. They are: PDRT and Colmeias.

     

    • PDRT: the focus of the Program is on supporting agricultural and livestock activities through quality Technical Assistance and Rural Extension service (Ater – Assistência Técnica e Extensão Rural) (technical teams) and investments in equipment and supplies. It acts concurrently in the areas of families, in their organizations (associations) and in their region.
    • Colmeias: the focus of the program is on supporting beekeepers and associations /cooperatives, carried out by technical teams that offer quality Technical Assistance and Rural Extension service.
  • Development and impact of investments in infrastructure and services offered

    Change view:

    • wdt_ID Project/activity¹ State/unit Cost of each investment (R$)² Current or expected impacts on local communities and economies, including positive and negative impacts when important Perceived impact with supported infrastructure investments and services
      1 Decent Schools in Maranhão - construction of four schools and libraries Maranhão 2,905,384.99 Improving the quality of education in the rural area of the State of Maranhão Benefit to families in rural communities where previously there was no adequate educational infrastructure
      2 Imperatriz sanitary landfill - support to the development of EIS/EIR Maranhão 216,570.00 Construction of the solid waste sanitary landfill in the municipality of Imperatriz (Maranhão state) Conservation of the environment, planning for public waste collection and minimizing the risks of contaminating the soil and groundwater
      3 Sponsorship for the renovation of the postgraduate building (Master of Laws) of the Federal University of Maranhão (UFMA) Maranhão 60,000.00 Adaptation of the academic space for the continuity of UFMA's graduate classes Promotion of teaching, research and extension of public university
      4 Support for renovating the building of the headquarters of the 3rd Company of the 9th Police Battalion, based in the village of Bela Vista, in the municipality of São Miguel do Tocantins Tocantins 50,000.00 Improvement of public security services in the State of Tocantins Adequate and decent spaces for civil servants and for serving the population
      5 Investments in public road improvements Bahia 1,375,713.12 Improvement in the quality of the road network and reduction in the risk of accidents Improvement in the conditions of the road network and increased traffic safety
      6 Investments in public road improvements Espírito Santo 61,208.45 Improvement in the quality of the road network and reduction in the risk of accidents Improvement in the conditions of the road network and increased traffic safety
      7 Maintenance and opening of Boca da Barra – Barra do Riacho Espírito Santo 315,917.97 Maintenance of the access way to the sea for artisanal fishermen's boats Maintenance of fishing activities by artisanal fishermen in the community, ensuring income generation
      8 Support to various requests from communities related to infrastructure (improvement of access ways; construction and improvements in facilities) Espírito Santo 74,915.23 Improvement in the quality of the road network and of community equipment Improvement in the conditions of people and of the local community in terms of accessibility and structure
      9 Support for the retaining wall work of the breakwater - Putiri Beach – Aracruz Espírito Santo 1,572.10 Improvement in the conditions of people and of the local community in terms of accessibility and structure Improvement in the conditions of people and of the local community in terms of accessibility and structure
      10 Investments in public road improvements Mato Grosso do Sul 46,800.00 Improvement in the quality of the road network and reduction in the risk of accidents Improvement in the conditions of the road network and increased traffic safety

    1. All investments had been completed by December 31, 2019, with the exception of the support for the renovation of the police headquarters building in São Miguel do Tocantins.
    2. All investments were made in cash, except for:
    – Support for the retaining wall work of the breakwater in Aracruz – donation of eucalyptus logs;
    – Support for several requests from communities related to the improvement of access ways and public roads in São Paulo – donation of eucalyptus logs, asphalt mixture and rocks;
    – Support for the improvements at the headquarters of the Municipal Police of Americana (São Paulo state) – donation of eucalyptus logs

  • Fishing communities

    Context:

    The relationship with fishing communities takes place through an active and ongoing dialogue, seeking to build a positive agenda with social actions, fostering the productive chain of fish and structuring investments that boost the social and economic development of these communities. To this end, we have as premises the increase in social capital and the coordination of strategic actions that take into account the public policies with a territorial focus. In this sense, we seek the participation of local leaders, representatives of the local government, social movements, private initiative, NGOs and other civil society organizations in these initiatives.

     

    Highlights and achievements throughout 2019:

    • Redes de Proteção (Protection Networks) in Barra do Riacho and Vila do Riacho;
    • Social Innovation Notices in Barra do Riacho and Vila do Riacho, having approved four projects developed by the communities;
    • Fisherman’s Day in Barra do Riacho (gathering 180 fishermen members of the Fishing Community and Association);
    • Professional training courses in Barra do Riacho, Barra do Sahy and Vila do Sahy;
    • Saber Viver Project with expansion in the number of people served;
    • Participation of the Espírito das Águas Project in several national fairs for selling products and prospecting customers;
    • The respect earned by the company in the various communication channels and relationships with the fishing community of Caravelas, Nova Viçosa and Alcobaça is recognized as one of the great achievements in 2019, when the conflicts previously experienced were not repeated;
    • The Fishing Activity Support Program (Paap) strengthened the relationship with the associations of Alcobaça, Caravelas and Nova Viçosa through daily activities such as Causos de Pescador and Trilha do Conhecimento. These initiatives allowed for closer ties with the traditions and experiences of the communities, enabling an effective development of the actions on the part of the company, always having as premise the respect to the individuality of each one.

     

    Challenges:

    • Expand social innovation processes through public notices in communities near the Aracruz mill;
    • Expand activities of the Saber Viver Project to Vila do Riacho;
    • Expand training processes for young people in the Barra and Vila do Riacho forums;
    • Foster more structured management processes in fishing associations near the Aracruz mill;
    • Increased family income through solidarity projects and community-based tourism in Caravelas, Nova Viçosa and Alcobaça;
    • Improvement in the quality of life of the riverside fishing community, with access to drinking water and sanitary exhaustion of their homes through evapotranspiration beds.

     

    Expectations:

    • Fishing community with family income above the poverty line;
    • Community with access to sanitation, information and actions that enable better health conditions and environmental conservation.

     

    Consolidation of project results – 2019 1

    Change view:

    • wdt_ID Name of the initiative Number of communities involved Number of direct beneficiaries Number of families served
      1 Redes de Proteção (Espírito Santo state) 2 50 50
      2 Saber Viver Project (Espírito Santo state) 2 260 260
      3 Pescador Cidadão (Espírito Santo state) 2 280 280
      4 Espírito das Águas Project (Espírito Santo state) 2 35 35
      5 Ice factory – Coopernovi (Bahia state)1 1 2,000 400
      6 Fishermen's Community Center (Bahia state)2 1 1,750 350
      7 Sales pricing course (Bahia state)3 1 120 24
      8 3rd Gastronomy Fair (Bahia state) 1 20 100
      9 Ice factory – Coompescar (Bahia state)4 1 750 150
      10 Cassuruçá Project (Bahia state) 2 50 10

    1. The ice factory did not generate income in 2019, since the energy only started to be supplied to the project in January 2020.
    2. The Community Center did not generate income in 2019, because, although it opened on December 19, 2019, its activities only started in January 2020.
    3. Revenue obtained by the participants with proper sales pricing and marketing of new products.
    4. Revenue generated for ice buyers, with savings obtained in the purchase of ice at a price below the market value.
    5. Development of the project for generating solar energy, purchase of shellfish kit and freezers – funding in 2019, implemented in the first quarter of 2020.

  • Implementation index of the annual dialogue program

    Change view:

    • wdt_ID Indicator São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total²
      1 Compliance index of the annual dialogue program - 2019 (%)¹ 100 100 100 100 n/a 100

    1. In 2019, the dialogue process at the Maranhão unit was restructured and, consequently, the monitoring of the indicators related to this topic needed to be reassessed. This indicator will be monitored starting in 2020.

    2. Average for units in the states of Bahia, Espírito Santo, Mato Grosso do Sul and São Paulo.

  • Incidents of violations involving rights of indigenous peoples

    Change view:

    • wdt_ID Indicador 2019
      1 Total number of identified incidents of violation involving rights of indigenous peoples 0
  • Management of private social investment

    Context:

    Suzano’s various types of social and environmental investments and donations are managed so that its results can be measured and evaluated in terms of contributing to the sustainability of the company’s business. Management of this topic is guided by our Internal Social and Environmental Investment and Donations Policy, the Social Demand Management Procedure, the Social and Environmental Investment Project Management Procedure and by the Relationship Management Guide. The Guide and procedures describe the processes and the main relationship tools used with stakeholders at Suzano.

    The company’s Social Development area monitors and evaluates the entire process related to the demands for cooperation, donation and sponsorship, periodically reporting the results of this monitoring to Corporate and Local Risc (units). Risc is a forum that brings together managers from the various areas in order to integrate strategic sustainability policies and guidelines in the company’s management and operation.

    The registration, evaluation, approval and budget monitoring of all social and environmental investment projects are carried out by the Social and Environmental Investment Management module of Sispart, Suzano’s internal corporate system for managing the relationship with stakeholders and social and environmental investment. The progress of the projects is monitored and evaluated by the technical assistance partners and consultants in the responsible area, through technical visits, meetings, training and field days with the associations and participants of the projects, according to the schedules established in the Action Plans.

    The execution of the Action Plan for each project is monitored with evidence such as photos, reports, attendance lists and monitoring of indicators. Updating the activities performed is the responsibility of the entire team of technical assistants and consultants involved and is centralized in the Smartsheet system, a collaborative platform used by Suzano to build and provide tools to manage social and environmental investment projects.

    Field activities, working groups, technical visits and others, carried out by the responsible teams, are recorded in an activity report sent monthly to Suzano’s Social Development area. These monthly reports are filed in Sispart.

    The evaluation of the efficiency and effectiveness of the relationship strategies and of the social and environmental investments adopted, as well as the use of the material, human and financial resources available, is carried out through the Social Monitoring and Evaluation System. The system serves for formulation and reformulation of organizational and strategic operation practices (progress of processes and achievement of goals) and for the analysis and comparison of indicators over time (focus on the result and impact of the intervention). The results of the investments are evaluated at least once a year by means of indicators classified into three categories:

     

    • Process Indicator: intended to evaluate the progress of the execution of the physical-financial planning;
    • Result Indicator: aims to present the status in achieving the goals established annually;
    • Impact Indicator: presents the internal and external effects related to the corporate drivers established.

     

  • Management of the relationship with indigenous and other traditional communities

    Context:

    In the engagement process with indigenous communities, which is guided by our Relationship Management Guide, Suzano recognizes that their customs, social organization, language, beliefs and traditions are legally recognized, as well as their original rights over the lands they traditionally occupy. In this sense, in line with the Universal Declaration of the Rights of Indigenous Peoples and Convention 169 of the International Labor Organization (ILO) on indigenous and Tribal Peoples in Independent States, the main guidelines for engagement with traditional communities adopted by Suzano are:

     

    • recognize and respect traditional knowledge and the perspective of peoples and communities as a starting point for the entire engagement and communication process;
    • adequately estimate the timeframes with communities to ensure that their internal processes of understanding and discussion are observed;
    • adopt communication and information dissemination tools that are effective, culturally appropriate and that respect the existing organization of peoples and local communities, in terms of language, format and dynamics;
    • respect the traditional forms and practices of communities and peoples for spaces of governance in which the planning and execution of activities originating from the engagement process are discussed;
    • ensure that the social and environmental investments to be made respect and strengthen the traditional way of life and development priorities of the peoples and traditional communities with which the company interacts;
    • make social and environmental investments that promote institutional strengthening and the political autonomy of representative organizations (local, regional and national levels) and value the specific forms of social and political organization of traditional peoples;
    • support initiatives to strengthen and appreciate traditional culture, quality and culturally appropriate education, and traditional medicine;
    • involve governmental institutions, non-governmental organizations and organizations representing traditional peoples (local, regional and national levels) in the projects developed.

     

    Within the company, the relationship with the communities is the responsibility of the Social Development Department and is managed through tools and procedures integrated in the company’s Management System. The relationship and engagement processes with surrounding communities, traditional peoples and NGOs interested in our business is assessed by Corporate Risc, based on the critical analysis of these processes prepared by Local Risc. Risc is a forum that brings together managers from the various areas in order to integrate strategic sustainability policies and guidelines in the company’s management and operation. The Local Risc of each unit is responsible for analyzing and monitoring the relationship processes with local stakeholders, through:

     

    • monitoring the execution of the Annual Stakeholder Relationship Plan;
    • monitoring the main social issues and conflicts in the area where the unit operates;
    • monitoring and evaluation of actions resulting from relationship processes, including Operational Dialogue and Engagement;
    • monitoring and evaluation the execution of social and environmental investment projects.

     

    The Social Development Department reports, in the results meetings of the Forestry and Industrial areas, the monitoring of the execution of the Annual Stakeholder Relationship Plan, as well as evaluations of the effectiveness of the actions resulting from its processes. Management of Suzano’s stakeholder relations and of external social and environmental investments is centralized in Sispart, a corporate management system to record and demonstrate, in a unified and updated manner, the relationship with stakeholders.

  • Management of the relationship with local communities

    Context:

    At Suzano, community relations is the responsibility of the Social Development Department, and is managed through a series of tools and procedures that are integrated in the company’s Management System (Relationship Management Guide, Procedure for Relationship with Urban and Rural Communities, Procedure for Operational Dialogue, Procedure for Managing Stakeholder Occurrence, Procedure for Identifying and Assessing Social Aspects and Impacts, and Procedure for Managing Social Demands).

    The relationship and engagement processes with surrounding communities, traditional peoples and non-governmental organizations (NGOs) interested in our business is assessed by Corporate Risc, based on the critical analysis of these processes prepared by Local Risc. Risc is a forum that brings together managers from the various areas in order to integrate strategic sustainability policies and guidelines in the company’s management and operation.

    The Local Risc of each unit is responsible for analyzing and monitoring the relationship processes with local stakeholders, through:

     

    • monitoring the execution of the Annual Stakeholder Relationship Plan;
    • monitoring the main social issues and conflicts in the area where the unit operates;
    • monitoring and evaluation of actions resulting from relationship processes, including Operational Dialogue and Engagement;
    • monitoring and evaluation the execution of social and environmental investment projects.

     

    Thus, the Social Development Department reports, in the results meetings of the Forestry and Industrial areas, the monitoring of the execution of the Annual Stakeholder Relationship Plan, as well as evaluations of the effectiveness of the actions resulting from its processes. Management of Suzano’s stakeholder relations and of external social and environmental investments is centralized in Sispart, a corporate management system to record and demonstrate, in a unified and updated manner, the relationship with stakeholders.

  • Number of associations accessing public policies

    Change view:

    • wdt_ID Number of associations accessing public policies São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 2019 6 11 23 36 0 76
  • Number of associations participating in the engagement processes

    Change view:

    • wdt_ID Number of associations participating in the engagement processes São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 2019 25 22 56 57 13 173
  • Number of complaints received

    Change view:

    • wdt_ID Year São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 2019 166 40 105 17 59 387
  • Number of families directly benefited by social programs

    Change view:

    • wdt_ID Indicador São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 Number of families directly benefited by social programs¹ - 2019 1,036 1,505 2,641 4,403 965 10,550

    1. Considers only the families that participate in the income generation programs.

  • Number of operations that required consultation with the local community

    Change view:

    • wdt_ID Indicator São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Suzano
      1 Number of operations that required consultation with the local community - 2019¹ 0 0 0 0 0 0

    1. In 2019, our operations were all consolidated, i.e., in more advanced stages than those that require consultation with local communities (no new projects were implemented). In any case, in all communities impacted by forestry, harvesting and wood transportation operations, the Operational Dialogue process was conducted (an instrumental procedure in our management).

  • Number of operations under implementation/development that are in the consultation phase with the local community

    Change view:

    • wdt_ID Indicator São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Suzano
      1 Number of operations under implementation/development that are in the consultation phase with the local community - 2019 1 0 0 0 0 0 0

    1. In 2019, our operations were all consolidated and in more advanced stages of relationship with local communities (no new projects were implemented).

  • Number of people benefited by social programs

    Change view:

    • wdt_ID Year São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 2019 57,449 17,388 11,500 21,503 3,950 111,790
  • Number of people on the Sustainability Department team

    Change view:

    • wdt_ID Indicator 2019¹
      1 Number of people on the Sustainability Department team 117

    1. It includes 77 company employees, 15 interns, 3 contractors and 22 professionals from the Ecofuturo Institute.

  • Operational Dialogue

    Context:

    The Operational Dialogue is a direct communication channel through which the company informs residents of neighboring communities in advance about forestry operations scheduled for the region and discusses the possible risks and adverse impacts of these operations and the ways to mitigate them.

    It is promoted through meetings and/or individual contacts before the start of operations. After the completion of the operations, the effectiveness of the agreed upon actions is assessed through individual interviews with representatives of the community or through a new meeting.

     

    The objectives of the initiative are:

    • to enable communities and neighbors to learn about the forestry operations that will be carried out in their surroundings and about the possible risks and positive and adverse impacts of these operations;
    • strengthen the relationship and improve communication between communities, neighbors and the company;
    • identify, prevent and minimize potential impacts caused by operations in these communities and neighbors;
    • reduce risks associated with possible problems in the community that could affect operations;
    • address questions and concerns regarding operational aspects and the company as a whole;
    • identify local initiatives, skills and potential that can generate joint actions

     

    Highlights and achievements throughout 2019:

    • review, adequacy, standardization and operationalization of the procedure in all company units.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Number of dialogues conducted Number of community participants involved Rate of operational demands received that were addressed (%)¹ Effectiveness rate of mitigation actions²
      1 2,940 9,118 98.5 2.4

    1. Average for the units in the States of Espírito Santo (100.0%), Bahia (99.0%), São Paulo (100.0%) and Mato Grosso do Sul (95.0%).
    2. Average for the units in the States of Espírito Santo (2.7), Bahia (3.0), São Paulo (2.8) and Mato Grosso do Sul (3.0). The procedures for assessing the fulfillment of operational demands and the effectiveness of mitigation actions at the unit in the State of Maranhão were structured and implemented in a test phase during 2019. These indicators will be monitored starting in 2020.

    Additional information:

    The maximum scale for the effectiveness index of mitigation actions is 3.

  • Operations with significant potential impacts or actual negative impacts on local communities

    Context:

    As an essential part of its relationship management process and enforcing the principle that “it is only good for us if it is good for the world,” Suzano monitors the negative social impacts – potential and actual – resulting from its activities in the communities around its operations, and analyzes and implements the most appropriate mitigation measures for each case. The relevance of impacts is defined by applying the Social Impacts Matrix, which weighs factors such as severity, frequency, likelihood and scope of the impacts identified. This weighting is followed by a qualitative analysis and validation of the level of significance of the social impact conducted by the Local Risc of each unit.

     

    The impacts classified as “moderate” or “substantial” are considered significant and are subject to controls such as: documentation of operational criteria; distinct operating procedures; parameters for treatment of suppliers; specific planning, training and awareness requirements; and maintenance of machinery, equipment and/or infrastructure.

     

    The following are the significant negative impacts mapped by State/unit.

     

    São Paulo

    Actual impacts:

    • alteration of the landscape (visual) and loss of reference;
    • change in the productive agenda of the municipalities – change in local production;
    • increased risk of accidents (people and animals);
    • compromised capacity and quality of the road network;
    • isolation of properties and communities;
    • change in the local land structure;
    • nuisance caused by dust;
    • nuisance caused by noise;
    • land appreciation.

     

    Potential impacts:

    • compromised food security;
    • conflict with customary-traditional uses of forest resources (timber and non-timber) in preservation and conservation areas;
    • economic damage caused by product spill-over in neighboring areas;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • nuisance due to contamination of water bodies;
    • inconveniences caused by reduced traffic quality;
    • interference in communication systems.

     

    Mato Grosso do Sul

    Actual impacts:

    • compromised food security;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • interference in communication systems.

     

    Potential impacts:

    • compromised food security;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • interference in communication systems.

     

    Espírito Santo

    Actual impacts:

    • alteration of the landscape (visual) and loss of reference;
    • change in the productive agenda of the municipalities – change in local production;
    • increased risk of accidents (people and animals);
    • compromised capacity and quality of the road network;
    • isolation of properties and communities;
    • change in the local land structure;
    • nuisance caused by dust;
    • nuisance caused by noise;
    • land appreciation.

     

    Potential impacts:

    • compromised food security;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • interference in communication systems.

     

    Bahia

    Actual impacts:

    • alteration of the landscape (visual) and loss of reference;
    • change in the productive agenda of the municipalities – change in local production;
    • increased risk of accidents (people and animals);
    • compromised capacity and quality of the road network;
    • isolation of properties and communities;
    • change in the local land structure;
    • nuisance caused by dust;
    • nuisance caused by noise;
    • land appreciation.

     

    Potential impacts:

    • compromised food security;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • interference in communication systems.

     

    Maranhão

    Actual impacts:

    • alteration of the landscape (visual) and loss of reference;
    • change in the productive agenda of the municipalities – change in local production;
    • increased risk of accidents (people and animals);
    • compromised capacity of the road network;
    • unemployment of families living in the properties acquired;
    • nuisance caused by excessive lighting (night harvest);
    • nuisance caused by dust;
    • nuisance caused by noise;
    • isolation of properties and communities;
    • change in the local land structure;
    • reduction of income generation;
    • land appreciation.

     

    Potential impacts:

    • compromised food security;
    • conflict with customary-traditional uses of forest resources (timber and non-timber) in preservation and conservation areas;
    • economic damage caused by product spill-over in neighboring areas;
    • damage to public and private property;
    • disruption in the way of life of local communities;
    • disrespect for non-predatory habits and customs;
    • nuisance caused by product spill-over in neighboring areas;
    • nuisance due to contamination of water bodies;
    • inconveniences caused by reduced traffic quality;
    • interference in communication systems.
  • Partnership for Appreciation of Education (PVE)

    Context:

    The Program for the Appreciation of Education (PVE) is an initiative of the Votorantim Institute created in 2008, aiming to improve public education in the municipalities where the Votorantim Group and the companies participating in the Program operate, through the social mobilization of communities and qualification of educational and school management practices. PVE has two work fronts: support for public management (strengthening local public policies); and social mobilization (strengthening the social value of education).

     

    Highlights and achievements throughout 2019:

    The municipalities participating in the PVE where Suzano operates had outstanding performance in the Program. In total, 100 municipalities participated in the 2019 edition on the national territory. Of the 25 municipalities supported by Suzano, 7 received recognition and a total of 10 awards among the 18 opportunities offered by the PVE.

     

    Challenge:

    • build a public policy to guarantee opportunities for quality education.

     

    Expectation:

    • contribute to accelerating educational indicators and management skills in the locations where were operate.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location of the operation Number of municipalities served Number of people benefited
      1 São Paulo 11 995
      2 Mato Grosso do Sul 3 142
      3 Espírito Santo 7 464
      4 Bahia 3 407
      5 Maranhão 1 90
      6 Total 25 2,098

    Additional information:

    2019 was the last year of Suzano’s participation in the Program. In 2020, we will launch the Suzano Education Program, seeking to continue our contribution to improving public education in the municipalities where we operate, through the qualification of educational, school and social participation practices.

  • Percentage of operations with implemented local community engagement, impact assessments, and/or local development programs, by State/unit and type of initiative

    Change view:

    • wdt_ID Type of initiative São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 Social impact assessments, including gender impact assessments, based on participatory processes; 100 100 100 100 100 100
      2 Environmental impact assessments and ongoing monitoring 100 100 100 100 100 100
      3 Public disclosure of results of environmental and social impact assessments 100 100 100 100 100 100
      4 Local community development programs based on local communities’ needs 100 100 100 100 100 100
      5 Stakeholder engagement plans based on stakeholder mapping 100 100 100 100 100 100
      6 Broad based local community consultation committees and processes that include vulnerable groups 100 100 100 100 100 100
      7 Works councils, occupational health and safety committees and other worker representation bodies to deal with impacts 100 100 100 100 100 100
      8 Formal local community grievance processes 100 100 100 100 100 100
  • Projects with indigenous communities – Ofaié Sustainability Program (PSO)

    Context:

    The purpose of the Ofaié Sustainability Program (PSO) is to develop a set of integrated medium- and long-term actions that support the strengthening of the Ofaié indigenous culture and the revitalization of indigenous knowledge related to agriculture and crafts, contributing to reaffirming their ethnic identity and to sustainable economic activities.

     

    Specific objectives of each activity:

    • craft: revitalize the Ofaié indigenous culture and promote income generation through craft, valuing ethnic knowledge;
    • agriculture: develop subsistence agriculture and revive traditional crops in the Ofaié indigenous village, ensuring food security and promoting income generation by selling surplus production.

     

    Highlights and achievements throughout 2019:

    • participation in craft fairs in São Paulo, Brasília and Pernambuco;
    • marketing of craft in São Paulo and Paraty (Rio de Janeiro state);
    • marketing of achiote and watermelon to companies.

     

    Challenges:

    • internal conflicts in the village;
    • increased productivity with quality;
    • increased autonomy.

     

    Expectations:

    • expand sales channels by increasing the variety of handicraft products (clothes and gifts);
    • diversify agroecological agricultural crops to increase income generation.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location of the operation Number of villages involved Number of direct beneficiaries Number of indirect beneficiaries Total revenue generated (R$) Average annual income per family (R$/family):
      1 Mato Grosso do Sul (municipality of Brasilândia) 1 12 110 10,200.00 850.00

    1. The revenue generated and the average revenue per family include annual values. In 2019, only craft-related activities were performed.

  • Projects with indigenous communities – Tupiniquim Guarani Sustainability Program (PSTG)

    Context:

    The purpose of the Tupiniquim Guarani Sustainability Program (PSTG) is to foster the relationship between the company and the indigenous communities of Aracruz and facilitate, on indigenous lands, a set of integrated and long-term actions to restore the environmental conditions necessary for their socio-cultural practices, reaffirm their ethnic identity and for sustainable economic activities.

     

    Specific objectives of each activity:

    • meliponiculture: rescue endangered or extinct native stingless bee species in the region, contribute to food security of indigenous families, and promote an alternative for income generation by marketing products from hives;
    • agroecology: support indigenous families in the search for autonomy by recovering the resource base, through the implementation of agroforestry systems (SAFs – Sistemas Agroflorestais);
    • craft: work with groups, mainly women, aiming at cultural strengthening and income generation, through the creation, production and marketing of crafts;
    • marketing: support PSTG activities in organizing groups and marketing the production, with a focus on generating income and autonomy through the Cooperative of Indigenous Producers and associations in the territory.

     

    Highlights and achievements throughout 2019:

    • strengthening of the Cooperative of Indigenous Producers (Coopyguá), acting as legal representative of indigenous producers of stingless honey bee – sales and purchases;
    • 360 kilos of honey harvested from native bees and featured in the media: in all, there were 33 articles, all spontaneous media/releases, on TV, radio, newspaper, magazine and online newspaper;
    • planning with indigenous families via the Agroecological Transition Plan – alignment with the PDRT;
    • exhibit of indigenous handicrafts in São Paulo (São Paulo state), at Suzano’s Headquarters and at the Tomie Otake Institute – materials resulting from several workshops developed throughout the year.

     

    Challenge:

    • greater alignment of actions with other companies in the region.

     

    Expectation:

    • Coopyguá to also include craft and agroecology producers.

     

    Consolidation of project results – 20191

    Change view:

    • wdt_ID Location of the operation Number of villages covered Number of direct beneficiaries Number of indirect beneficiaries Total revenue generated (R$) Average annual income per family (R$/family)
      1 Espírito Santo (municipality of Aracruz) 12 1,315 5,260 988,834 11,633.35

    1. The revenue generated and the average revenue per family include annual values. The revenue generated and the average income refer only to the 85 families whose income was monitored via PSTG in 2019.

  • Relationship with quilombola communities

    Context:

    Suzano’s relationship with quilombola communities is more intense in the States of Espírito Santo and Bahia. Of the remaining 36 quilombola locations registered in our Community Prioritization Matrix, 31 are concentrated in the North of the State of Espírito Santo. The Rural Land Development Program (PDRT) is in place in 21 of the 36 locations and is the company’s main relationship program with these traditional communities.

    In addition, in some of these communities, we have beekeepers who are benefited by the Colmeias Program and, in Espírito Santo, the communities of São Domingos and Roda d’Água received technical and financial support for the establishment of their service cooperatives. In São Domingos, since 2014 we have had a team of 21 people providing services for Suzano in commercial forests and forest restoration operations.

    In the community of Linharinho, also in Espírito Santo, one of our educational programs is developed with a focus on sports, the Linharinho Soccer School, benefiting 60 children and adolescents.

    In addition to these programs and projects, since 2016 Suzano has been a partner of Virada Cultural Quilombola (Quilombola Cultural Agenda) of São Mateus, an initiative that involves communities throughout the State, organized by the Association of Rural Producers of the quilombola community of Divino Espírito Santo. The main objectives of this event are: to disseminate quilombola culture; to create space for meetings between quilombola community leaders on common agendas with the various public bodies; to open spaces for quilombola cultural events (jongo, ticumbi, reis de boi, etc.); to enable cultural exchange with other traditional local groups; to carry out activities focused on engaging young people in the structuring issues of quilombos; to promote the quilombola cooking.

     

    Highlights and achievements throughout 2019:

    • fourth edition of Virada Cultural Quilombola (Quilombola Cultural Agenda);
    • approval of R$ 600,000 in institutional sales projects in quilombola communities (PNAE/PAA);
    • approval of project with the government of the State of Espírito Santo (public notice/Funsaf) by the community of Roda d’Água, the first quilombola community in the state to have a project approved in this public notice;
    • completion of two administrative headquarters and a community flour mill in quilombola associations benefited by the PDRT;
    • inclusion in the Colmeias Program of 11 quilombola beekeepers from the community of Rio do Sul (Bahia state).

     

    Challenge:

    • strengthen the relationship with the State and National Quilombo Coordination via the Land Management Project.

     

    Expectation:

    • formalization of partnership with the National Coordination (Conaq) by December 2020.
  • Resources obtained through reimbursable financing, in R$

    Change view:

    • wdt_ID Indicator 2019
      1 Company funds obtained through reimbursable financing, in R$ R$ 9,355,999.57

    Additional information:

    Resources obtained through reimbursable financing is equivalent to 12.5% of Suzano’s total social and environmental investment.

  • Responsible Network

    Context:

    The Rede Responsável (Responsible Network) program is a tool for sharing social and environmental investment among civil society organizations, government, companies and individuals to strengthen the local development process by structuring networks for the exchange of information, products and services.

    Therefore, the purpose of the Responsible Network is to strengthen civil society organizations (CSOs) in the resource mobilization process through a network for sharing social and environmental investment. The Responsible Network serves the CSOs assisted by the engagement programs conducted by the company, such as PDRT, Colmeias, PSTG, PSO and Community Councils.

     

    The specific objectives of the program are:

    • to develop associations with autonomy to manage their businesses and institutions;
    • promote diversification and increase partnership opportunities;
    • build loyalty of partnerships;
    • promote the engagement of company employees to create and share value.

     

    Highlights and achievements throughout 2019:

    • development of the program structure: description, objective, governance, theory of change, indicators, and communication;
    • preparation of the Responsible Network Guide;
    • training in funding in 100% of Suzano’s units.

     

    Challenges:

    • advance by 10% in the processes for the autonomy of Suzano’s partner CSOs in the funding process;
    • develop and implement a resource mobilization process in partner CSOs in active investment lines;
    • mobilize new partners in the territory.

     

    Expectations:

    • foster the evolution and autonomy of CSOs in building partnerships, i.e., direct funding, and measure partnerships mediated by Suzano.
    • foster funding via companies/public notices that represented only 8% of the final result in 2019. Development for direct funding strengthens CSOs.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Number of partners throughout the year¹ Number of new partners Total amount collected (R$)
      1 198 46 26,248,481

    1. Number of partners throughout the year = total number of partnerships maintained in the reference period.

  • Rural Land Development Program (PDRT)

    Context:

    The purpose of the Rural Land Development Program (PDRT) is to drive the development of the land in neighboring rural communities through ongoing dialogue and strengthening of their organizations and networks, based on agroecological principles. To this end, the focus of the Program is on supporting the agricultural and livestock activities of the communities through quality Technical Assistance and Rural Extension service (Ater – Assistência Técnica e Extensão Rural) (technical teams) and investments in equipment and inputs required to perform these activities.

     

    The specific objectives of the Program are:

    • to train participants to address their social, economic and environmental demands;
    • to support/encourage the use of social technologies adapted to the context of each region where the Program operates;
    • to increase the average income (monetary and non-monetary) of the beneficiary families;
    • to establish a model of Technical Assistance and Rural Extension (Ater) that enables the multiplication of knowledge among families and associations;
    • to promote actions to strengthen food security and sovereignty;
    • to contribute to the development of actions to strengthen local food supply;
    • to establish institutional partnerships and support the development of public policies in the regions where it operates.

     

    PDRT is implemented in priority rural communities of relationship for Suzano (family farmers, settled population and quilombolas). Currently, the Program is in 30 municipalities, in 7 Brazilian states, benefiting 112 associations and 3,931 families.

     

    Highlights and achievements throughout 2019:

    • start of operation of the Aracruz Family Farmers Cooperative;
    • beginning of the PDRT in communities in the States of Maranhão, Tocantins and Pará;
    • PDRT shortlisted for the Social Innovation Award of the United Nations Economic Commission for Latin America and the Caribbean (ECLAC/UN);
    • the volume traded by the beneficiary associations exceeded 49 million in 2019.

     

    Challenges:

    • implementation of a corporate system for monitoring Program results;
    • formalization of institutional partnerships structured in the territories where the Program operates.

     

    Expectation:

    • that 90% of families entering the Program by 2016 are above the extreme poverty line by the end of 2020.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location of the operation Number of direct beneficiaries¹ Amount of food produced (tons) Total revenue generated (R$) Average monthly revenue per beneficiary (R$/person)²
      1 São Paulo 278 2,549 3,465,474 1,169.19
      2 Mato Grosso do Sul 1,065 4,483 22,065,501 1,726.57
      3 Espírito Santo 656 3,691 7,742,370 1,030.67
      4 Bahia 1,300 8,332 12,001,965 769.36
      5 Maranhão 632 1,084 4,260,966 823.85
      6 Total 3,931 20,139 49,536,276 1,125.11

    1. Considers as a direct beneficiary the number of families enrolled in the Program (R$/family).

    2. To calculate the average income, 3,669 families were considered, as follows: São Paulo – 247; Mato Grosso do Sul – 1,065; Espírito Santo – 626; Bahia – 1,300; and Maranhão – 431.

  • Satisfaction rate in handling complaints

    Change view:

    • wdt_ID Indicator São Paulo Mato Grosso do Sul Espírito Santo Bahia¹ Maranhão¹ Total²
      1 Satisfaction rate in handling complaints 2,8 2,7 2,9 n/a n/a 2,8

    1. The procedures for assessing satisfaction in handling complaints at the units in the states of Bahia and Maranhão were structured and implemented in a test phase during 2019. This indicator will be monitored starting in 2020.

    2. Average for the units in the states of Espírito Santo, Mato Grosso do Sul and São Paulo.

    Additional information:

    The maximum scale for the satisfaction rate in handling complaints is 3.

  • Social investments by source, in %

    Change view:

    • wdt_ID Social investments by source 2019 (%)
      1 Funds raised 35.0
      2 Company funds 65.0
      3 Total 100.0
  • Social investments by source, in R$

    Change view:

    • wdt_ID Social investments by source, in R$ 2019
      1 Funds raised 26,248,481.28
      2 Company funds 48,672,099.07
      3 Total 74,920,580.35
  • Social investments by type, in %

    Change view:

    • wdt_ID Social investments by type 2019 (%)
      1 Social investment projects 97,5
      2 Donations 2,5
      3 Total 100,0
  • Social investments by type, in R$

    Change view:

    • wdt_ID Social investments by type, in R$ 2019
      1 Social investment projects 73,011,208.70
      2 Donations 1,909,371.65
      3 Total 74,920,580.35
  • Sustainable Extractivism Program

    Context:

    The Extrativismo Sustentável (Sustainable Extractivism) Program serves communities that use traditional practices related to the extraction of non-timber forest products neighboring Suzano’s forest areas, in the Maranhão unit. The program takes place in a territory rich in biodiversity, in the transition biome from the Cerrado to the Amazon Rainforest, in which High Conservation Value Areas (HCVAs) are also located. Thus, in a controlled manner, registered families access these socially-oriented HCVAs within our farms to pick, mainly, two fruits from the region: babassu and açaí (buriti, bacaba and yellow mombin are used to a lesser extent).

    The purpose of the Program is to support the development of plant extraction and other productive systems of family farming, with respect to the social, economic and cultural relations of these groups with traditional traits. To this end, investments are made in infrastructure, training and technical assistance in the communities, in order to structure management, production and marketing of the babassu and açaí chain produced by agroextractive families, always respecting the traditional knowledge of these communities.

    In light of this scenario, by building a relationship of mutual responsibility in the conservation of extractive areas, the company and the communities are jointly developing best sustainability practices, which ensures the continuity of the production of native fruits and fosters income generation alternatives in the territory where we operate.

     

    Highlights and achievements throughout 2019:

    • Nut Breakers project selected by the program called Small Grants Program on Amazon (PPP-Ecos).
    • Craft workshops and production of soaps and other by-products of the babassu nut;
    • Monitoring of and technical assistance provided by the Rural Land Development Program (PDRT) with the agroextractive families of babassu and açaí.

     

    Challenges:

    • Unauthorized entry of people from outside the communities into the açaí extractive areas;
    • Low production scale of babassu by-products;
    • Few families with organized production and marketing data;
    • Organization and management of associations.
    • Organization and management of associations.

     

    Expectations:

    • Improve access control to these areas;
    • Organization and expansion of the production and marketing chain.
    • Higher income generation;
    • Regularity in production and marketing control.

     

    Consolidation of project results – 2019 1

    Change view:

    • 2019¹ wdt_ID Number of communities involved Number of families served Number of direct beneficiaries Total revenue generated (R$) Average monthly income per family (R$/family):
      Açaí 1 1 156 624 2,766,238.72 1,477.69
      Babaçu² 2 7 121 484 - -

    1. Sale of crafts produced in the first months of the Pindowa Project: R$ 384.59/family (result from participation in the 2nd exhibit ‘Mostra Matriz Brasileira’).

    2. Technical assistance to the Babassu Nut Breakers Program began in 2019, through the PDRT. With this, greater results will be obtained from the program as of 2020.

  • Sustainable Settlements Program

    Context:

    The purpose of the Assentamentos Sustentáveis (Sustainable Settlements) Program is to generate work and income and is geared towards mixed farming production in agroforestry systems of significant biodiversity, in partnership with the Landless Movement (MST) and the Luiz de Queiroz Higher School of Agriculture, of the University of São Paulo (Esalq/USP).

     

    The objectives of the Program are:

    • ensure food security/sovereignty and provide the elements for income generation;
    • eradicate illiteracy;
    • guarantee access to basic health;
    • ensure access to public policies;
    • ensure the infrastructure conditions necessary to achieve the vision of the project (roads, renovations, water/sanitation and new construction).

     

    Currently, the project benefits 800 families, in 5 settlements, in the municipalities of Alcobaça and Prado, in the far South of the State Bahia, which have been producing in an agroforestry system for five years and represent R$ 15 million per year in the local economy.¹.

     

    1. Information provided by the Luiz de Queiroz School of Agriculture (Esalq) of the University of São Paulo (USP).

     

    Highlight and achievement throughout 2019:

    • construction of the Egídio Brunetto Popular School of Agroecology and Agroforestry.

     

    Challenges:

    • definitive transfer of areas to the settled population;
    • negotiation with the National Institute of Colonization and Agrarian Reform (INCRA).

     

    Expectations:

    • increase the average income of settled families;
    • associate this initiative with others in the territory, in order to strengthen social capital.

     

    Consolidation of project results – 2019

    Change view:

    • wdt_ID Location Number of families directly benefited Number of people indirectly impacted
      1 Bahia 800 4,536
  • Total wood stolen

    Change view:

    • wdt_ID Total wood stolen, in m³ São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 2019 637 0 11,089 6,250 4 17,980