Social Development

Ensure local and territorial development in a joint and participatory manner, in partnership with communities, support institutions and social movements, based on education, income generation and cultural appreciation projects; the strengthening of the relationship with local and traditional communities; and the integration of the interests of these different links in running and managing the company.

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  • Average time frame for handling customer complaints, in number of days

    Change view:

    • wdt_ID Average time frame for handling customer complaints, in number of days 2019 2020
      1 São Paulo 32 98
      2 Mato Grosso do Sul 35 115
      3 Espírito Santo 34 56
      4 Bahia 94 114
      5 Maranhão 26 37
      6 Total 34.6 82.3

    Additional information:

    The main causes for the increase in the average time for handling complaints were: standardization of procedures and of the management system (SISPART), which required an extensive training process; and changes to the operational teams responsible for service.