Social Development

Ensure local and territorial development in a joint and participatory manner, in partnership with communities, support institutions and social movements, based on education, income generation and cultural appreciation projects; the strengthening of the relationship with local and traditional communities; and the integration of the interests of these different links in running and managing the company.

Related indicators
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  • Main complaints filed by the communities

    Change view:

    • wdt_ID Main complaints field (2020) São Paulo Mato Grosso do Sul Espírito Santo Bahia Maranhão Total
      1 Increased risk of accidents (people and animals) 20 5 11 0 5 41
      2 Compromised capacity of the road network 0 2 6 0 0 8
      3 Compromised quality of the road network 10 10 15 0 0 35
      4 Damage to public and private property 18 36 38 9 24 125
      5 Nuisance caused by dust 112 12 20 5 30 179
      6 Inconveniences caused by reduced traffic quality 0 0 6 2 0 8
      7 Interference in neighboring crops/animal farming (shade, dust, noise, ants, other) 1 1 1 0 0 3
      8 Interference in communication systems 0 0 3 0 0 3
      9 Interruption in water supply (piping/plumbing/damage) 6 2 1 0 0 9
      10 Isolation of properties and communities 0 0 3 0 0 3

    Additional information:

    Suzano’s main adverse operational impacts identified in 2020 are associated with wood transportation, such as dust generation, damage to public property and private assets, increased risk of accidents, and compromising the road network. The other impacts were isolated, and did not occur uniformly among the units.

    To help mitigate the adverse impacts of the hauling operation, the company invested in training its employees, traffic education, and in improving the dissemination of the channels for communicating with Suzano, in order to shorten response times and better address complaints from the communities. During the long operations, measures were adopted to better control and adapt the operation, thus seeking to reduce the generation of impacts.

    The following are examples of adverse social impacts of forest management and prevention and mitigation measures for each case.


    Examples of adverse social impacts and control actions:

    Impact: Nuisance caused by product spill-over in neighboring areas
    Preventive and mitigation measures:


    • Use of products authorized by environmental agencies
    • Site signage
    • Training of employees who apply the products
    • Maintenance of equipment used for application


    Impact: Increased risk of accidents
    Preventive and mitigation measures:


    • Reduced and controlled speed
    • Mandatory stops to check and retighten the cargo transported
    • Volunteer road safety campaigns


    Impact: Dust
    Preventive and mitigation measures:


    • Dust reduction by wetting the roads (water trucks)


    Impact: Compromised quality of the road network
    Preventive and mitigation measures:


    • Road maintenance during operations
    • Monitoring and weight control of the trucks transporting the wood


    Impact: Noise
    Preventive and mitigation measures:


    • Negotiating the time for the operations to take place