Social Development

Ensure local and territorial development in a joint and participatory manner, in partnership with communities, support institutions and social movements, based on education, income generation and cultural appreciation projects; the strengthening of the relationship with local and traditional communities; and the integration of the interests of these different links in running and managing the company.

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  • Number of complaints received

    Change view:

    • wdt_ID Number of complaints received 2019 2020
      1 São Paulo 166 233
      2 Mato Grosso do Sul 40 32
      3 Espírito Santo 105 94
      4 Bahia 17 34
      5 Maranhão 59 72
      6 Total 387 465

    Additional information:

    Event management is the process by which the demands received from the external audience, such as complaints, questions, compliments, and criticisms related to the company’s operational activities, are addressed. All the events reported by this audience are received, recorded, handled, and answered through a specific module of the SISPART, which is the system that manages all community relations. The communication channels used to receive events related to environmental, social, and economic aspects and impacts resulting from Suzano’s activities and products are: Suzano Responde; Fale Conosco (0800); Diálogo Operacional; Canal de Comunicação da Poupança Florestal; Rede Monitoramento Transporte – RMT; Rede de Percepção de Odor – RPO; Suzano em Campo; and Caderno de Ocorrências; in addition to face-to-face dialogue, emails and Satisfaction Surveys. Every month, the company’s Social Development area evaluates, together with the parties involved, the quality of the service and the effectiveness of the actions taken to handle the complaints received.

    To learn more about the types of complaints received, see the indicator “Main complaints filed by communities”.