Value Chain (suppliers and customers)
Understanding the needs and potentialities of our customers, with the purpose of offering sustainable products and solutions, through a relationship that favors long-term connections. Supplier management in accordance with the company’s social and environmental criteria, aiming at the development of local suppliers and the reduction of adverse impacts throughout the value chain.
Related indicators
- Analysis of the environmental life cycle of products (paper)
- Critical Supplier Identification
- Critical suppliers
- Customer satisfaction
- Formal risk identification process, definition of “sustainability high-risk” and supplier risk management measures
- Main brands, products, and services
- Markets served by the organization
- Negative environmental impacts in the supply chain and actions taken
- Negative social impacts in the supply chain and actions taken
- New suppliers that were screened using environmental criteria
- New suppliers that were screened using social criteria
- Number of contractors hired by gender
- Number of contractors hired by region
- Operations and suppliers at significant risk for incidents of child labor and forced and/or compulsory labor
- Operations and suppliers identified where the right to exercise freedom of association and collective bargaining may be violated or at risk
- Percentage of certified wood, by type of certification
- Percentage of products certified externally by agencies, by type of certification
- Percentage of products with traceable origin of raw material
- Percentage of suppliers identified as having negative environmental impacts
- Percentage of suppliers identified as having negative social impacts
- Percentage of traceable wood, by forest management unit
- Percentage of virgin raw material certified
- Percentage of wood suppliers assessed and/or hired as per company requirements
- Percentage of wood supply verified by third parties as being legally compliant
- Proportion of spending on local suppliers
- Supplier management
- Volume of certified company-owned and third-party wood, by type of certification
- Volume of certified wood, by type of certification
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Percentage of suppliers identified as having negative social impacts
Change view:
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wdt_ID Indicator 2019 2020² 1 Percentage of suppliers identified as having negative social impacts¹ 2 1
Additional information:
In 2019, the potential negative social impacts identified were from non-use of local/regional labor by suppliers.
In 2020, the actual and potential negative social impacts considered included non-compliance with work safety requirements, low risk perception by employees, and the occurrence of accidents. The impacts were identified in the states of Espírito Santo, Maranhão, Mato Grosso do Sul, Pará, Paraná, and São Paulo.
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